Shipping Policy

Our procedures for handling your watch are simple.

We are happy to accept delivery of your timepiece at our Maidstone offices:

Invicta House, Pudding Lane, Maidstone, Kent ME14 1NX 0845 658 8884

We would ask you to complete our quote contact form which will provide us with your watch particulars, it’s general history and a description of the servicing work you require.

Once the work on your watch has been completed, your watch will be available for collection at either of our offices. Alternatively, we will be happy to return it to you via the Royal Mail’s Special Delivery service. Your watch would be handled through a secure network which is separate from the regular post. The progress of this delivery is monitored at every stage via a bar-code tracking system. Accordingly, we can guarantee that your item will arrive by 12 noon on the next working day.

All our deliveries are insured against loss or damage, up to a value of £2500. If however, your watch is worth more than this, please inform us and we will be happy to increase the cover up to a maximum of £10000.

For all agrred servicing works, the cost of return shipping is included in the price quoted.

Please note however, that if our estimate for the work is deemed unacceptable, there will be a £10 shipping charge for your item. Alternatively, we would request that you are responsible for collecting your watch from either of our offices.

About us

The WF&Co. Service Centre is here to provide expert care and maintenance for your watch, and is certified to work on Omega and Longines. Based in a dedicated facility in Maidstone, Kent, our team of watchmakers and technicians (managed by a Rolex veteran of ten years) have the knowledge, training and equipment necessary to bring your watch back to an as-new standard both internally and externally. Whilst your watch is with us, we will keep you fully up to date with our diagnoses and recommendations, enabling you to choose what you want doing so you don't find any unexpected costs when the work is complete. We will only recommend work that your watch needs, ensuring that you always get the best value for money.

Servicing

Servicing a watch requires more than just tools; it requires patience, skill and expertise. That's why all our watchmakers and technicians have a minimum of five years experience, as well as a clean and tidy dedicated premise from which to do their work. The equipment we use is manufacturer approved, supplied by leading industry names like Roxer, Witschi and Bergeon, and is the best available, ensuring that all the work we do is at the very highest standard. Our attention to detail and commitment to perfection is the reason we are a certified service centre for Omega and Longines.
  • Battery Replacements
  • Refurbishments
  • Servicing
  • Repairs
  • Testing
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Service Your Watch

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Watch Service

Your watch will require frequent servicing to function at its best – refer to your ownership manual for details.

Repairs

If your watch is damaged or no longer working properly, we can diagnose and repair it.

Refurbishment

Have your watch returned to its former glory with a full strip down, clean and refinish.

Battery Replacement

A battery change includes a pressure test to the manufacturer specified water resistance.

Testing

If you want to take your watch diving or are concerned about the timekeeping, we can test it.

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